Editorial guidelines

These guidelines apply to all content on Who Called Canada, in English and in French. The person responsible is Andrew Pickett.

1. What we publish and what we do not

We write about Canadian phone numbers, area codes, carriers, the cost of calls, patterns of fraud and your rights against unwanted calls. We publish nothing about private individuals: no subscriber names, no addresses, no directory data. No official register names the holder of a single number, and we do not claim to.

2. Sources and accuracy

• We support facts with primary sources: CRTC decisions, Canadian Anti-Fraud Centre advisories, the National Do Not Call List, statutes and CNAC’s public files. They are linked in the text and at the foot of each guide.
• Figures from our own data (for example searches made on the site) are labelled as such, with the period.
• Each guide names its editor and the date it was last reviewed. We change the date only when the text changes, never to make a page look more current.
• Data pages carry the source date of the CNAC register, which is imported every week (see the methodology).

3. Updates

When regulations, pricing rules or agency procedures change, we revise the affected guides and note the new date. If a source is moved or withdrawn, we replace or remove the link.

4. Votes and reports

Votes and reports are the personal opinions of the people who received the call; they are presented as such and are not statements of fact by the operator. They are anonymous, and a pseudonym is optional.

• Votes (scam, nuisance, safe) are published immediately. A comment is screened automatically when it is sent (links, scripts, social insurance numbers, repeated characters) and refused if it does not pass. For one number, a visitor counts as one vote per 24 hours; a new submission replaces the earlier one.
• Reports are checked every hour by a fixed rule, about an hour after they are sent. Everything is approved except a report with a link or e-mail address, advertising, a street address or account number, a private person’s name, abuse, hate, threats or sexual content, or an unintelligible string of characters. Those reports are held; a person reads them and approves or rejects them.
• We do not publish the same content twice: if the same person reports the same number again within seven days, the most useful version is kept; text already published for that number is not published again.
• Every moderation decision is logged.

5. Corrections and disputes

We correct an error once it is established. Write to hello@whocalledcanada.com or use the contact form. To dispute, correct or remove content about a specific number, see Disputes, abuse and removal: each request is examined and the decision logged. A substantive correction to a guide shows in its new review date. Only CNAC can correct an error in the register itself; our copy follows its publication.

6. Advertising and independence

Editorial content is not for sale: no paid posts, no paid placements, no affiliate links. Google AdSense serves advertising on the guides only; we do not choose the ads and advertisers have no influence over content or opinions. Number pages, data pages (area codes, provinces, cities, carriers), the home page, About, Contact, the editor page, these guidelines and the legal pages stay free of advertising.

7. Automation and AI

Data pages are produced automatically from CNAC data and the site’s own activity; the methodology says which of them search engines are offered. For guides we use software, including AI tools, for research, analysis, drafting and translation. A guide is published only once its statements have been checked against the linked sources and the editor has approved it. No native French-speaking editor reviews the French pages (see Editor).

Last updated 2026-10-24.