Telemarketing rules and the National Do Not Call List
What a telemarketer must tell you, what the National DNCL does and does not cover, and how to complain when the rules are broken.
Safety guides
Practical guidance on Canadian calling rules, written from CRTC decisions, the Canadian Anti-Fraud Centre and federal and provincial law. English only for now.
Reporting fraud to the Canadian Anti-Fraud Centre
What the CAFC is, the one thing it does not do, how to report, and the order to do things in if money has already moved.
Caller ID spoofing, STIR/SHAKEN, and how to actually block calls in Canada
Why Canada’s call authentication system does not block a single call, what it does instead, and which blocking measures genuinely help.
Your rights: caller data, privacy law and persistent callers
What you can demand from an organisation that holds your data, where federal law stops and provincial law starts, and the specific rules that bind debt collectors.
Canadian area codes, overlays, and what a 416 number actually tells you
Why two neighbours can have different area codes, why ten-digit dialing became mandatory, and why an area code is no longer evidence of where anyone lives.
One-ring scams and the Caribbean area codes that look Canadian
Why a missed call from 876 or 809 costs money to return, how the one-ring scam works, and the list of +1 area codes that are international calls from Canada.
Toll-free and pay-per-call numbers in Canada: who actually pays
Which prefixes are genuinely free, what a 900 number can charge you, why a toll-free number is weak evidence of legitimacy, and how to dispute a charge.