Disputes, abuse and removal

Your number shows a report you believe is false, an allocation fact looks wrong, or some content strikes you as abusive: here is how to proceed and what to expect.

How to reach us

Write to hello@whocalledcanada.com or use the contact form, choosing the matching subject. Give the number concerned, the disputed content (paste it or give its date) and, for a removal request, reasonable evidence that you control the number: a bill or a screenshot of your account, redacted to everything but the number and the date, is enough.

Timelines

Acknowledgement within five business days; decision within 30 days. Plausibly disputed content is hidden on acknowledgement while we review. Requests involving a threat, harassment or personal data are handled first, normally within 48 hours.

What we can do

• Remove a vote or report that breaches our terms (personal data, accusations naming a person, plainly false or off-topic content);
• Remove content at the request of the person who controls the number, even where it complies, when publication causes disproportionate harm;
• Correct an allocation fact if the CNAC register was imported wrongly — we do not alter the register itself: for an error at source, contact CNAC or your carrier;
• Block a contributor who abuses the service.

What we do not do

We do not disclose a contributor’s identity or technical fingerprint except on the order of a Canadian court. We do not remove an opinion merely because it is negative where its author relates a personal experience without personal data or criminal accusation.

Audit trail

Every decision is recorded in our moderation log (date, content, reason, outcome). If you are unhappy with our answer you may refer the matter to the Office of the Privacy Commissioner of Canada.

Last updated 2026-09-01.